FAQ

Welcome. Quick answers to the most common questions. For more detail, visit our Shipping Policy and Returns & Refunds Policy pages. If you still need help, email support@athinnity.com.

  • If you need to change or cancel an order, email support@athinnity.com as soon as possible. Once an order has been processed or shipped, changes may not be possible.

  • We release in limited quantities. If a product is sold out, it may restock, but not always. For restock updates, check the product page or email us.

  • Orders are processed within 3–5 business days. Once dispatched, delivery to major centres typically takes 1–3 business days. Outlying areas may take longer.

  • We ship internationally to selected countries. International delivery times vary and customs duties may apply.

  • Yes. You’ll receive a shipping confirmation email with tracking details once your order ships.

  • You have 30 days from the recorded delivery date to request a return, for more info check our return policy page Refund Policy

  • Yes. FORM-ONE provides 100 percent UVA and UVB protection.

  • Yes. All lenses include anti fog and anti scratch treatments.

  • A medium sized confident, locked in fit designed to stay stable without hurting.